Shipping policy

Last updated: 07/09/2025

Preparation times

  • Custom products: 10–15 business days for assembly and testing (subject to component shortages or high order volumes).

Carriers and costs

  • We ship with domestic/international express carriers. Costs and options are shown at checkout.

  • Once the order has been fulfilled, an email will be sent containing the shipment's tracking number .

Delivery

  • Make sure the address and contact details are correct. Changes after dispatch may cause delays/costs payable by the Customer.

  • If delivery fails and the parcel is held by the carrier, return/reshipment costs may be charged.

Damage or loss

  • Check the condition upon arrival. Report within 48 hours any transport damage with photos.

International shipments (outside the EU)

  • Duties, taxes and customs charges are payable by the Customer and are non-refundable. Customs clearance times are outside Axion's control.

Support/warranty: who pays for shipping

  • Statutory warranty (EU consumers): repair/replacement at no cost to the Customer as required by law (we provide a label or reimburse reasonable expenses).

  • Axion commercial warranty (90 days) and out-of-warranty work: shipping costs to/from Axion are payable by the Customer, unless otherwise indicated in writing.