Terms and Conditions of Service

Last updated: 19 June 2026

Owner/Seller: Axion Controllers di Anass Ijdiyaou – Via del Fondaccio 3, 06016 Lama (PG), Italy – Email: axioncontrollers@gmail.com. – Support: Discord Axion Controllers

These terms govern use of the website axioncontrollers.it and the sale of products (the “Products”). They apply to orders shipped to Italy/the EU. For shipments outside the EU, see the dedicated clauses.

1) Acceptance
By placing an order or using the Website, the user (the “Customer”) accepts these Terms and the related policies (Privacy, Shipping, Returns and Warranty). This document takes precedence in the event of a conflict.

2) Eligibility and accounts

  • Purchases are restricted to adults (or with a guardian's consent).

  • The Customer guarantees the accuracy of their details and the security of their account.

3) Products and compatibility

  • Standard: unmodified components/accessories.

  • Custom products: controllers and parts assembled on request; available work includes: rear buttons, Smart Bumpers/Smart Triggers with TMR modules (electromagnetic), wiring and dedicated circuits.

  • We do not offer painting, films or custom logos.

  • Hardware modifications may invalidate the original manufacturer's warranty (e.g. Sony). Trademarks are mentioned for descriptive purposes only.

3-bis) Illustrative images & handmade tolerances

  • Photos/renders are illustrative.

  • As the work is handmade (drilling, soldering, assembly), small variations are possible:

    • in shades/finishes and minor manufacturing marks;

    • rear button position/holes with a typical tolerance of ±1–2 mm.

  • These differences fall within manufacturing tolerances and do not constitute a defect, unless deviations are clearly abnormal.

4) Prices and payments

  • Prices in Euro (including VAT where applicable).

  • Payment methods are as shown at checkout.

  • Prices may change; the price in the order confirmation applies.

5) Orders and lead times

  • The order is accepted upon order confirmation (email/portal).

  • Indicative times: all products are made to order. Production & testing: 5–15 business days (subject to high volumes/shortages). No products are ready for immediate dispatch at present.

  • Orders may be refused/cancelled (with a refund) due to pricing errors, unavailability or suspected fraud.

6) Shipping and delivery

  • Express carriers; costs/options are shown at checkout.

  • The risk passes to the Customer upon physical delivery.

  • Transport damage: report within 48 hours with photos.

  • Outside the EU: duties, taxes and charges are payable by the Customer; customs clearance is outside our control.

7) Withdrawal and returns

  • All products sold by Axion Controllers are made to order and/or customised to the Customer's specifications. Under Article 59, paragraph 1, letter c) of Legislative Decree 206/2005 (Italian Consumer Code), the right of withdrawal does not apply to goods made to order or clearly personalised.
  • The Customer is informed of this exclusion before completing the purchase and expressly acknowledges it at checkout.
  • Consumer rights in the event of a lack of conformity remain unaffected and are covered by the statutory warranty (24 months, EU consumers) and the Axion commercial warranty (90 days), as indicated on the Warranty & Support page.

8) Warranties

  • Statutory warranty (EU consumers): 24 months from delivery for an original lack of conformity; report within 2 months of discovery. Remedies: repair/replacement at no cost, or a price reduction/termination in the cases provided for. For shipping under the statutory warranty, we provide a label or reimburse reasonable expenses.

  • Axion commercial warranty (90 days): covers workmanship/assembly (soldering, wiring, rear buttons, Smart Bumpers/Triggers, TMR sticks and circuits).

    • Shipping: under the 90-day commercial warranty and out of warranty, shipping costs to/from Axion are payable by the Customer, unless otherwise indicated in writing.

    • Exclusions: impacts, liquids, normal wear (grips, caps, cables), tampering and non-structural cosmetic damage.

    • Remedies: repair/replacement of the component; if not possible, a partial refund in proportion.

  • Manufacturer note: modifications may invalidate the Sony warranty; our coverage applies only to Axion workmanship/installations.

9) Support (RMA)

  • Contact us on Discord or by e-mail before shipping for diagnosis and an RMA number.

  • Shipments without an RMA or inadequate packaging may cause delays/damage that is not covered.

  • On arrival: technical inspection → if covered, we repair/replace; if not covered, a quote.

10) Limitation of liability

  • Excluded (except in cases of wilful misconduct/gross negligence): indirect/consequential damage, loss of data/opportunities and issues caused by third-party software/services.

  • In all cases, maximum liability is limited to the price paid for the Product.

11) Intellectual property

  • Website content is protected by copyright.

  • “PlayStation”, “Sony” and “DualSense” are trademarks of their respective owners; compatibility references are descriptive .

12) User conduct

  • Fraudulent orders, malware, unauthorised access, violations of the law and misleading reviews are prohibited.

  • Reselling custom controllers as “new original Sony products” is prohibited. Every modified controller must be presented as a handmade product customised by Axion Controllers.

13) Force majeure

  • No liability for delays/non-performance caused by external circumstances (strikes, natural events, pandemics, supplier/logistics disruptions).

14) Applicable law

  • This contract is governed by Italian law.
    In the event of a dispute, a consumer Customer may refer to the court in their city of residence or domicile, as provided by law.

15) Contacts

  • Support: Discord Axion Controllers

  • Email: assistenza@axioncontrollers.it

  • Address: Via del Fondaccio 3, 06016 Lama (PG), Italy